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How We Handle Your Privacy at nagaapi

Your personal information stays under your control. We collect only what we need to run your account, process your DANA, OVO or GoPay transactions, and keep your wallet secure.

Account Data ProtectionPayment Info HandlingYour Rights ExplainedCookie TransparencyContact Paths
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nagaapi How We Handle Your Privacy at nagaapi
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Privacy is not a single checkbox — it covers how data moves through every layer of your experience, from the moment you open the lobby to the second your GoPay withdrawal lands. Below we break it into the areas that matter most to your day-to-day use of the platform.

Encryption at Rest

All personal data and transaction records sit on servers protected by industry-standard encryption. Your DANA, OVO or GoPay account numbers are tokenised, meaning we never store the full credentials in plain text anywhere in our system.

Cookie Usage

We use functional cookies to keep you logged in across sessions and analytics cookies to understand which lobby sections load fastest on mobile.

Account Verification

When you request a withdrawal, we verify your identity by matching your registered phone number and e-wallet details. This step exists to prevent anyone else from moving funds out of your account, even if they somehow accessed your login.

Data Retention

Active account data stays in our system while you use the platform. If you ask to close your account, personal identifiers are removed from active databases within a reasonable period.

Third-Party Sharing

We share data only with payment processors handling your DANA, OVO or GoPay transactions and with fraud-detection partners. We never sell or rent your personal information.

Requesting Changes

You can ask us to correct inaccurate data, export a copy of everything we hold about you, or delete your records entirely. Send your request through live chat or email.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Questions about your personal information deserve a direct answer. We keep multiple paths open so you can raise a privacy concern from whatever device you have at hand. Responses come from the same team that manages account security, so context is never lost between departments.

Team online

Live Chat

Open the chat widget from any page on mobile or desktop. Ask about data access, correction requests, or deletion. Our agents handle privacy queries in the same queue as account questions, so you get a single point of contact who understands your wallet and login history.

Email

Send your privacy request to our support email address listed in the lobby footer. Include your registered phone number or email so we can locate your account quickly. We aim to acknowledge every data-related email promptly and provide a full response within a short timeframe.

Account Settings

Inside your account dashboard you can update your personal details, change your registered phone number, toggle marketing messages, and review which devices have active sessions. Changes you make here take effect immediately across all logged-in sessions on your phone or browser.

Common Questions About Your Data Rights

Below are the questions our support team receives most often about data and privacy. If your question is not here, reach out through live chat or email and we will give you a direct answer.

We collect your name, email, phone number, and the e-wallet identifier you use for deposits (DANA, OVO or GoPay). We also record your device type and IP address to help secure your login sessions.

Yes. Send a data access request through live chat or email. After we verify your identity using your registered phone number, we compile a report of all stored personal data and deliver it to your registered email address.

Contact support via live chat or email and request full account deletion. We verify your identity, close your account, and remove personal identifiers from active systems within a reasonable timeframe. Some anonymised records may remain for legal compliance.

Only with the payment processors that handle your DANA, OVO or GoPay transactions, and with fraud-detection partners who help us keep accounts safe. These partners are bound by strict data-handling agreements.

We use functional cookies for login persistence and analytics cookies to monitor page performance on mobile. You can clear or block cookies in your browser settings. Blocking functional cookies means you will need to log in each time you visit.

All stored data is encrypted at rest and tokenised where payment credentials are involved. If a breach is detected, we isolate affected systems, notify impacted accounts through their registered email, and reset login sessions across all devices.

No. Marketing messages are opt-in only. You control your preferences inside account settings, and you can toggle them off at any time. Service-related messages about your account security or transaction status are sent regardless, as they protect your funds.

This policy covers everyone who accesses the platform in eligible regions where local law permits. Specific data rights may vary by jurisdiction. If you are unsure whether your region qualifies, contact our support team for clarification.

Personal identifiers are removed from active databases after account closure. Anonymised transaction logs may be retained for a longer period where local regulations require financial record-keeping. These logs cannot be traced back to you individually.

Reach out through live chat or email immediately. Our support team escalates privacy complaints to the data protection function. We investigate, respond with findings, and where necessary take corrective action to resolve the concern.

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